Frequently asked questions when you buy your ski pass online

• Pick-up methods: How do I get my skipass when I buy it online?

  You have the following options to receive your skipass when you buy online:

  1. Load your own KeyCard / data carrier
  2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)

  1. Load your own KeyCard / data carrier
  If you already have your own data carrier and want to load it, you can load the following data carriers during the ordering process:

  KeyCard Axess of the Jungfrau Ski Region
  Ski data with number starting 01-...
  All reusable Skidata-Keytix with number starting 01 -...
  RailAway Skicard
  SBB Swisspass
  You will find the KeyCard number on the back of your card.

  2. Receive the KeyCard for the Jungfrau Ski Region on site (pick-up machine / sales point)
  Select the option "I will collect the pass on site (QR code / voucher)" in the order process. All you need for the purchase is the order code or QR code generated when ordering.

  Pick up of your ski pass is possible at the following pick-up machine locations or Jungfrau Railways sales points:

  • Top of Europe Flagshipstore, Interlaken
  • Station Interlaken Ost
  • Station Zweilütschinen
  • Station Lauterbrunnen
  • Grindelwald Terminal
  • Station Grindelwald Grund
  • Station Kleine Scheidegg
  • Talstation Firstbahn, Grindelwald
  • Station Grindelwald
  • Station Wengen
  • Station Wilderswil
  • Valley station Matten
  • Station Mürren
  • Valley station Schilthornbahn, Stechelberg

• Validity in the region: Is rail travel included in the skipass?

  Skipass Jungfrau
  Valid in the entire Jungfrau Ski Region – comprising Grindelwald-First, Männlichen, Kleine Scheidegg, Wengen, Mürren, Schilthorn*, including travel by train from Interlaken Ost.
  *On the Mürren-Schilthorn route, 1/2, 1 and 2-day tickets are only valid for the ascent.

   

• Children travel free on Saturdays: How do I get the free children’s one-day pass?

  Up to three children (6 to 15 years) receive a free day pass on Saturdays, if an adult buys a one-day or afternoon ticket at the list price. The offer is available online and at railway stations in the Jungfrau Ski Region. Please note that only day tickets are available online. 

  Add up to 3 children to your skipass purchase for any Saturday at the online shop and automatically receive day tickets for your children free of charge. 

  Offer not applicable to multi-day or season passes.

• Which data carriers can be charged?

  • Axess keycards of the Jungfrau Ski Region
  • All Skidata-Keycards with the starting number 01-...
  • All reusable Skidata-Keytix with the starting number 01-...
  • Swiss Pass

  
  Where can I find the keycard number?
  You will find the keycard number on the back of your card.

• Reimbursement: Do I get a refund in the event of an incident?

  The Jungfrau Ski Region does not give refunds on ski passes purchased in the event of a service interruption, accident or illness.

  
  You can take out cancellation insurance during the skipass ordering process. If you are not able to take a trip or have to abandon it because of a serious illness, major pregnancy complications, serious injury or death, the cancellation insurance will assume contractually owed costs up to the arranged sum insured. If you have any questions about cover or cancellations, you can contact the Mobiliar claims department directly [email protected]   
   

• Groups: What are the conditions for group skipasses?

  You can order your group ski pass using the following order form for groups.

  Groups of children from state schools with a group ski pass order benefit from special conditions. One free ski pass for one accompanying person is granted for every 10 schoolchild ski passes purchased. Additional accompanying persons purchase the ski passes applicable to their age group at the relevant group price.
   

• “Top Ticket”: When can I buy a Jungfraujoch “Top Ticket”?

  Information "Top Ticket"

• Is there an Earlybird ski pass?

  No. Earlybird ski passes are no longer offered.

• GTC Jungfrau Ski Region

  GTC

• Half-day skipass: Is there a half-day ski pass available?

  Yes, the half-day ski pass is available only for the afternoon, valid from 12.00 h from all stations. It is available from every train or cable car station in the Jungfrau Region (not bookable online).